GrandHotel Casino Cookies

At Grand Hotel, we use cookies and similar technologies to make your visit to our website smoother, safer and more personalised. This Cookies Policy explains what cookies are, how we use them across grandhotel.com, and what choices you have when you play at GrandHotel Casino. By continuing to browse our site or use the GrandHotel Casino app, you agree to the use of cookies as described below.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. We use them to recognise your browser, remember your preferences, and understand how you interact with our platform. Whether you access us through a desktop browser, our downloadable client, or the GrandHotel app, cookies help us deliver a consistent and secure experience every time you log in.

Why We Use Cookies

We at GrandHotel rely on cookies for several important purposes. They allow us to keep you securely signed in during your Grand Hotel login session, remember your language and currency preferences, and ensure that our games, promotions and account features function correctly. Cookies also help us protect your account from unauthorised access and support the responsible operation of our services under our Kahnawake Gaming Commission licence.

Essential Cookies

These cookies are strictly necessary for the operation of our site and cannot be switched off. We use them to enable core functions such as secure grandhotel casino login, session management, and account verification. Without these cookies, our services, including deposits, withdrawals and gameplay, would not function properly.

Functional Cookies

Functional cookies allow us to remember choices you make, such as your preferred language, currency, or display settings. If you have entered a grand hotel promo code or grandhotel bonus code during registration, functional cookies may help us apply the correct offer to your account and remember your eligibility for future promotions.

Performance and Analytics Cookies

We use performance cookies to understand how visitors use our website and mobile platforms. This includes information such as which pages are visited most often, how long players spend browsing our game library, and whether visitors arrive after searching for a grand hotel review or casino grand hotel comparison online. This data helps us improve navigation, fix technical issues, and enhance the overall experience across both grand hotel casino and grandhotel casino app users.

Advertising and Targeting Cookies

Our marketing partners may place cookies on our site to measure the effectiveness of campaigns and to show you relevant offers, such as information about a grandhotel no deposit bonus or grandhotel free spins promotion. These cookies may track your activity across other websites to build a profile of your interests, allowing us and our partners to tailor advertising content that is more relevant to you.

Types of Cookies We Use

• We use session cookies that expire once you close your browser or log out of your Grand Hotel Casino account.
• We use persistent cookies that remain on your device for a set period, helping us remember your preferences on your next visit to grandhotel.com.
• We use first-party cookies set directly by our domain to manage core site functionality.
• We use third-party cookies placed by trusted partners for analytics, security, and advertising purposes.

Cookies and Our Mobile App

If you play through the GrandHotel Casino app or the browser-based mobile version of our platform, similar tracking technologies apply. Our grandhotel app and grand hotel casino app use device identifiers and local storage to remember your login credentials, saved payment preferences, and favourite games. These technologies work alongside cookies to ensure a seamless experience whether you play on desktop, mobile, or our downloadable client.

Third-Party Cookies

Some cookies on our website are placed by third parties, including payment processors, game providers such as Games Global and Pragmatic Play, and analytics companies. These partners may use cookies to verify transactions, prevent fraud, and ensure that games load correctly. We do not control the cookies set by these third parties, and we encourage you to review their individual privacy and cookie policies for further information.

Managing Your Cookie Preferences

You have the right to control how cookies are used when you visit grand hotel casino. Most browsers allow you to view, delete, or block cookies through their settings menu. Please note that disabling essential cookies may affect your ability to log in, access the grandhotel casino login page, or use certain features of our platform, including deposits and withdrawals.

• You can adjust your browser settings to refuse all or some cookies.
• You can delete cookies that have already been set on your device at any time.
• You can use private or incognito browsing modes to limit cookie storage during your session.
• You can contact our support team if you have questions about how specific cookies are used on our site.

Cookies and Promotional Offers

We may use cookies to track how you interact with promotional banners, including offers related to a grand hotel casino bonus, grand hotel casino no deposit bonus, or seasonal grandhotel casino bonus campaigns. This allows us to ensure that bonus terms, wagering requirements, and eligibility criteria are applied correctly to your account, and that you receive accurate information about any grand hotel casino promo code you choose to redeem.

Data Protection and Security

We treat the information collected through cookies with the same level of care as other personal data described in our Privacy Policy. Our systems are designed to protect your information from unauthorised access, and we regularly review our practices to remain compliant with the requirements of the Kahnawake Gaming Commission and eCOGRA certification standards. We do not sell cookie-derived data to unrelated third parties.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our own business practices. Any updates will be posted on this page, and we encourage you to check it periodically. Your continued use of grandhotel.com or the GrandHotel Casino app after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies, or if you need help managing your preferences, please contact our support team at support@crhelpdesk.com. Our live chat is available 24/7, and our email queries are typically answered within 48 hours. We are committed to ensuring that your experience at Grand Hotel remains transparent, secure, and enjoyable.