GrandHotel Casino Privacy Policy

At Grand Hotel, we take your privacy seriously and are fully committed to protecting the personal information you share with us. This GrandHotel Casino privacy policy explains what data we collect, how we use it, and the choices you have regarding your information when you visit GrandHotel Casino.com. By creating an account, completing a Grand Hotel login, or otherwise using our services, you agree to the practices described below.

Who We Are

Our platform is owned and operated by Fresh Horizons Limited, registered at Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands. We hold a licence from the Kahnawake Gaming Commission, Canada (licence 00972), and our operations are certified by eCOGRA, with payout percentages reviewed by independent auditors. The Grand Hotel Casino brand has served international and Canadian players since 2001, and the minimum age to register is 19 years old.

Information We Collect

When you complete a grandhotel login or register a new account, we ask you to provide identifying details such as your name, date of birth, address, email, and phone number. We may also request supporting documentation to verify your identity, satisfy regulatory requirements, and process withdrawals securely.

• We collect registration and account information, including payment details linked to Mastercard, bank transfers, prepaid vouchers, e-wallets, and Interac deposits
• We record your gameplay history, deposit and withdrawal activity, and Casino Rewards loyalty program engagement
• We gather technical data such as your IP address, device type, and browser information whenever you access GrandHotel Casino via desktop, mobile, or our downloadable client
• We store communication records from LiveChat and email correspondence sent to support@crhelpdesk.com

How We Use Your Information

We use the information we collect to operate GrandHotel Casino responsibly and provide you with a secure gaming environment. Our Grand Hotel Casino platform uses your data to verify your identity, process deposits and cashouts, prevent fraud, and comply with anti-money laundering obligations under our Kahnawake licence.

We also use your information to personalize your experience, including presenting relevant grand hotel casino bonus offers, VIP Lucky Jackpot notifications, and Time Of Your Life Sweepstakes tickets. If you have opted in, we may send you a grandhotel promo code, updates on grandhotel free spins, or details about monthly promotions that add extra VIP points to your account. You may withdraw consent to marketing communications at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies across GrandHotel Casino.com to remember your preferences, keep you securely logged in, and analyze how you interact with our games. Cookies help us understand which features of the grand hotel casino app and browser platform are most popular, allowing us to improve performance over time. For full details on the types of cookies we use and how to manage them, please refer to our separate Cookie Policy.

How We Share Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us operate GrandHotel Casino, including:

• Payment processors handling Visa OCT, Skrill, CAD EFT/eCheque, and direct bank transfer transactions
• Game providers such as Games Global, Pragmatic Play, and other partners integrated into the grandhotel casino app
• Regulatory bodies, including the Kahnawake Gaming Commission and eCOGRA, for licensing and compliance purposes
• Fraud prevention and identity verification services required to satisfy our regulatory obligations
• Sister casinos within the Casino Rewards Loyalty Program, where VIP points and chips are shared across the network

We may also disclose information where required by law, court order, or to protect the rights, property, or safety of GrandHotel Casino, our players, or others.

Data Security

We employ industry-standard encryption and security protocols to safeguard the data you provide through the grandhotel casino login process and throughout your gaming sessions. Access to your personal information is restricted to authorized personnel who require it to perform their duties. While we work hard to protect your data, no method of electronic transmission or storage is completely secure, and we encourage you to use strong, unique passwords for your Grand Hotel account.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our licensing obligations, and resolve any disputes. Financial records connected to deposits, withdrawals, and bonus activity are typically retained for the periods required under Kahnawake Gaming Commission regulations, even after you close your GrandHotel Casino account.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honor these requests promptly wherever applicable.

• You may request access to the personal information we hold about you
• You may ask us to correct inaccurate or incomplete data
• You may request deletion of your data, subject to our regulatory retention obligations
• You may object to or restrict certain processing activities, including marketing communications
• You may request a copy of your data in a portable format where technically feasible

To exercise any of these rights, please contact our support team, and we will respond in accordance with applicable data protection laws.

Age Restrictions and Minors

Our services are strictly intended for individuals aged 19 and above. We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete the associated data.

International Data Transfers

As GrandHotel Casino serves an international audience alongside Canadian players, your information may be transferred to and processed in countries outside your country of residence, including the British Virgin Islands where Fresh Horizons Limited is registered. We take appropriate steps to ensure your data receives an adequate level of protection wherever it is processed. It remains your responsibility to ensure that online gambling is legal in your jurisdiction, as we do not maintain a restricted country list and disclaim liability for any breach of local laws.

Your Responsibilities

We may run identity checks and request supporting documentation at any point to satisfy regulatory requirements. You agree to provide accurate information when completing your grand hotel login and to promptly update us of any changes to your personal details.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other operational factors. Any updates will be posted on this page, and we encourage you to review it regularly. Continued use of GrandHotel Casino following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal information, our support team is available 24/7 via LiveChat. You may also reach us by email at support@crhelpdesk.com, and we aim to respond to all queries within 48 hours. We're here to help you enjoy your experience at GrandHotel Casino with confidence and peace of mind.